Governance Program Compliance and Operations Specialist - Remote

Overview

The Governance Program Compliance and Operations Specialist will support the Governance Initiatives & Enhancement Manager for Contract Leads and manage compliance audits, deviations, and resolutions for these leads. This role involves daily operations and case management support of the Contract Leads Rules Engine system, ensuring effective pricing rules to support business processes.

In Short

• Support Governance Initiatives & Enhancement Manager.
• Manage compliance audits and resolutions.
• Daily operations of the Contract Leads Rules Engine.
• Review contract lead rules and resolve exceptions.
• Provide stakeholder support and collaboration.
• Manage Salesforce.com cases related to rules engine issues.
• Guide Salesforce.com enhancements with technical teams.
• Expand documentation through technical writing.
• Collaborate with cross-functional teams.
• Ensure effective communication with stakeholders.

Requirements

• Degree or equivalent, typically requires 2+ years of relevant experience.
• Proven experience with case management.
• Experience with automated workflow systems.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Familiarity with business process management.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with SAP and Salesforce.com preferred.
• Ability to work collaboratively with cross-functional teams.

Benefits

• Competitive compensation package.
• Annual bonus or long-term incentive opportunities.
• Compliant with applicable regulations.
• Diverse and inclusive work environment.
• Opportunities for growth and impact.
• Focus on health, happiness, and well-being.
• Empowered to bring new ideas.
• Supportive culture for shaping the future of health.
• Equal opportunity employer.
• Comprehensive benefits package.