Engagement Manager - Remote

Overview

The Engagement Manager is responsible for driving customer satisfaction and growing revenue for their assigned accounts, while maintaining and expanding relationships within the account among the senior leadership team.

In Short

• Drive customer satisfaction for assigned accounts.
• Grow revenue through expanding existing services opportunities.
• Develop new cross-sell engagements.
• Maintain relationships with senior leadership teams.
• Coordinate interactions between MCA Connect and the customer post-implementation.
• Serve as an escalation point for customers beyond Delivery Director.
• Travel to client sites as needed.
• Work with a leading US-based solution partner in Microsoft Business Applications.
• Contribute to a company recognized as a top workplace.
• Utilize industry expertise to unlock innovation for manufacturers.

Requirements

• Experience in customer relationship management.
• Strong communication and coordination skills.
• Ability to identify and develop cross-sell opportunities.
• Proven track record in revenue growth.
• Experience in a similar role within the technology or consulting industry.
• Ability to travel to client sites as required.
• Understanding of Microsoft Business Applications is a plus.
• Strong problem-solving skills.
• Ability to work collaboratively with teams.
• Leadership experience is preferred.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading technology partner.
• Professional development opportunities.
• Flexible work environment.
• Recognition as a top workplace.
• Engaging company culture.
• Access to industry-leading tools and resources.
• Supportive team environment.
• Opportunities for career advancement.
• Work on innovative projects in the manufacturing sector.