Quality Support Fleet Engineer - Remote

Overview

The Quality Support Fleet Engineer is responsible for maintaining the reliability and performance of deployed autonomous vehicle fleets by providing technical expertise and quality assurance. This role focuses on triaging fleet issues, analyzing data to identify systemic problems, and collaborating with cross-functional teams to drive resolution. The engineer ensures field operations meet safety and quality standards, implements corrective and preventive actions, and supports continuous improvement efforts.

In Short

• Serve as a first line of defense against urgent fleet issues.
• Own issues until resolution utilizing cross departmental support.
• Investigate reported fleet issues for root cause.
• Ensure issues and associated resolutions are documented appropriately.
• Provide ongoing assistance with the day-to-day technical aspects of remote site operations.
• Other duties as assigned.

Requirements

• Bachelor’s Degree in engineering or commensurate quality experience.
• Valid U.S. Driver’s License.
• Ability to undergo driving record check.
• Ability to interpret engineering documents.
• Demonstrated problem solving, troubleshooting, and analytical skills.
• Strong written and verbal communication skills.
• Experience operating and debugging complex electro-mechanical systems.
• Ability to compose technical documentation.
• Capability to engage in real-time remote product support.
• Comfortable continuously learning new software and workflows.

Benefits

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans.
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
• Rich retirement benefits, including an immediately vested employer safe harbor match.
• Generous paid parental leave with immediate eligibility.
• Flexible vacation policy in addition to 18 paid company holidays.
• Total Wellness Program providing numerous resources for overall wellbeing.