Customer Service Representative - Remote

Overview

The Customer Service Representative II is responsible for providing exceptional service to customers, processing orders, and supporting the sales team by addressing inquiries and resolving issues.

In Short

• Serve as the primary contact for customer inquiries.
• Process orders and maintain customer account information.
• Communicate effectively with customers and internal teams.
• Develop solutions for customer-related problems.
• Maintain knowledge of new products and changes.
• Demonstrate proficiency with business systems.
• Participate in ethics and compliance activities.
• Collaborate with management and staff for continuous improvement.
• Work remotely from a home office.
• Travel occasionally for plant tours and meetings.

Requirements

• Strong service mentality and customer satisfaction focus.
• Ability to meet deadlines in a fast-paced environment.
• Proficient in documenting orders with attention to detail.
• Strong organizational skills and multitasking ability.
• Exceptional math skills, especially with fractions.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• High school diploma or GED required; Associate’s degree preferred.
• Prior customer service experience required.

Benefits

• Opportunity to work in a supportive and collaborative environment.
• Access to training and development programs.
• Flexible work schedule with remote work options.
• Participation in company ethics and compliance initiatives.
• Career growth opportunities within the organization.