Attendee Support Specialist - Remote

Overview

The Attendee Support Specialist is responsible for assisting and executing tasks related to event registration customer service, which includes answering and directing incoming calls, email, and online chat from attendees, clients, hotels, and team members, pulling reports and other projects as assigned.

In Short

• Assist with event registration customer service.
• Answer and direct incoming calls, emails, and chats.
• Pull reports and complete assigned projects.
• Experience in technical customer service preferred.
• Provide recommendations on customer service best practices.
• Maintain knowledge of registration websites and event details.
• Participate in team meetings and events.
• Handle confidential information appropriately.
• Travel may be required for events.
• Full-time position with opportunities for growth.

Requirements

• 2-3+ years of experience in a relevant role.
• Proven experience in issue resolution for event attendees.
• Bachelor’s degree preferred.
• Strong critical thinking and organizational skills.
• Excellent communication skills.
• Ability to prioritize multiple projects.
• Experience with Microsoft Office, especially Excel.
• Ability to learn new platforms quickly.
• Strong project management skills.
• Ability to work in a fast-paced environment.

Benefits

• Health & Dental Insurance options.
• 100% Employer paid short-term disability and life insurance.
• Paid parental leave.
• 401(K) with employer match.
• Flexibility in work schedules.
• Generous time off.
• Opportunities for growth and development.