Senior Manager, Technology Operations & Strategy - Remote

Overview

We are seeking a Senior Manager to lead our Technology Operations team. This is an exciting chance to significantly influence our technology infrastructure and operations, and help guide our tech growth. This role involves managing and executing our company's IT strategy. This includes overseeing IT execution, IT Helpdesk, laptop management, Enterprise Collaboration tools and office AV equipment.

In Short

• Supervise the depth and breadth of IT services for the company.
• Lead a team of IT operations professionals.
• Formulate and enforce IT policies and best practices.
• Establish, track, and present key performance indicators.
• Work closely with various teams to align IT systems with business objectives.
• Oversee the IT portfolio and set priorities for technology operations.
• Supervise management of hardware, software, and contracts.
• Collaborate with security teams to ensure safety of IT systems.
• Seek opportunities for continuous improvement of IT operations.
• Oversee the IT budget and control expenses.

Requirements

• Proven experience in a senior management role within IT services.
• Strong knowledge of IT infrastructure and system administration.
• Deep understanding of IT systems, software, and hardware.
• Strong understanding of IT compliance and security protocols.
• Strong collaboration skills with experience working across departments.
• Strong planning skills for strategic IT helpdesk development.
• Good understanding of the IT industry trends.
• Experience with vendor management and budget.
• Excellent problem-solving skills.
• Strong communication and interpersonal skills.

Benefits

• Multiple health insurance options.
• Flexible time off – take what you need.
• Retirement savings program with company contribution.
• Equity in a publicly-traded company.
• Family-forming benefits and parental leave.
• Free therapy sessions and coaching.
• Monthly stipend for remote work support.
• Annual development dollars for growth and development.