Remote Otter LogoRemoteOtter

Teller - Remote

Posted 2 weeks ago
Customer Service
Full Time
ME, USA
$18.00 - $25.76/hour

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

In Short

  • Adhere to customer service standards and provide a differentiated experience.
  • Educate customers through digital demonstrations.
  • Engage in lobby management and address customer needs.
  • Accurately balance and process transactions following Bank Policy.
  • Take ownership of escalated account service issues.
  • Complete branch-related operational activities.
  • Process customer/account maintenance accurately.
  • Adhere to compliance and operational risk controls.
  • Promote diversity and maintain internal control standards.
  • Complete other related duties as assigned.

Requirements

  • High school diploma or equivalent (GED).
  • Minimum of 6 months customer service experience.
  • Proven verbal and interpersonal communication skills.
  • Exceptional customer service abilities.
  • Well-organized with proven time management skills.
  • Proficient with internet user-level technology.
  • Bilingual based on branch needs (preferred).
  • Ability to stand for long periods of time.
  • Ability to lift light to heavy objects.
  • Ability to interact with customers in a face-to-face environment.

Benefits

  • Competitive pay.
  • Comprehensive benefits including medical and retirement.
  • Forty hours of paid volunteer time each year.
  • Support for employee growth and development.
  • Commitment to diversity and community engagement.

M.A.T.T.C

Manufacturers and Traders Trust Co

M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York, with a mission to make a difference in people's lives and uplift diverse communities. With over 1,000 branches and 2,200 ATMs across 12 states, M&T Bank combines traditional banking services with wealth management and institutional capabilities through its affiliates. For more than 165 years, the bank has focused on building long-lasting relationships with customers while actively engaging in community support. M&T Bank values integrity, ownership, collaboration, curiosity, and candor, and is committed to fostering a diverse workforce and providing competitive benefits to its employees.

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