Mortgage Customer Outreach Specialist II - Remote

Overview

This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early to late stages of default (0 - 180 days delinquent).

In Short

• Initiate contact with consumers in early to late stage of default on mortgage loans.
• Collect past due payments while maintaining compliance with laws and regulations.
• Assess consumer’s ability to repay delinquency and arrange repayment plans.
• Analyze financial statements and loan documents.
• Handle inbound calls from internal departments and consumers.
• Identify and investigate suspect situations such as fraud.
• Assist in training of new hires.
• Maintain internal control standards and compliance.
• Complete other related duties as assigned.
• Promote an environment that reflects the M&T Bank brand.

Requirements

• 3 years’ higher education and/or work experience, with at least 1 year in collections or customer service.
• Excellent communication and customer service skills.
• Experience with negotiation.
• Proficiency with word processing and spreadsheet software.
• Bachelor’s degree preferred.
• 2 years’ collections experience preferred.
• Knowledge of M&T systems is a plus.
• Familiarity with skip tracing software and servicing systems.

Benefits

• Competitive pay and benefits.
• Medical and retirement plans.
• Forty hours of paid volunteer time each year.
• Support for employee growth and development.
• Commitment to diversity and equal opportunity.