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Float Teller - Remote

Posted 3 weeks ago
Customer Service
Full Time
NY, USA
$19.00 - $28.34/hour

Overview

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. You will process a variety of financial transactions accurately and efficiently, while frequently traveling to different branches within a designated area to assist staff as needed.

In Short

  • Provide exceptional service to branch customers
  • Process financial transactions efficiently
  • Engage in lobby management and customer interactions
  • Educate customers on self-service opportunities
  • Handle escalated account service issues
  • Complete branch-related operational activities
  • Maintain compliance with company policies
  • Demonstrate good risk management decisions
  • Travel between branches as needed
  • Exemplify customer centricity and flexibility

Requirements

  • High school diploma or equivalent
  • Minimum of 6 months customer service experience
  • Proven verbal and interpersonal communication skills
  • Ability to manage time effectively
  • Proficient with internet user-level technology
  • Ability to stand for long periods
  • Bilingual based on branch needs (preferred)
  • Ability to lift objects weighing 5lbs – 30lbs
  • Ability to read fine print
  • Flexibility to travel between branches

Benefits

  • Competitive pay
  • Medical and retirement benefits
  • Forty hours of paid volunteer time each year
  • Support for growth and development
  • Inclusive workplace culture

M.A.T.T.C

Manufacturers and Traders Trust Co

Manufacturers and Traders Trust Co, commonly known as M&T Bank, is a financial holding company headquartered in Buffalo, New York. With a legacy spanning over 165 years, M&T Bank is dedicated to making a positive impact in the lives of individuals and the communities it serves. The bank combines traditional banking services with wealth management and institutional capabilities through its affiliates, including Wilmington Trust. M&T Bank operates a vast network of over 1,000 branches and 2,200 ATMs across 12 states, from Maine to Virginia and Washington, D.C. The company prides itself on building long-lasting relationships with customers while maintaining a commitment to integrity, collaboration, and community involvement. As an employer, M&T Bank offers competitive benefits and fosters a culture of growth and development for its employees.

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