Consumer Support Coordinator (WFH/Remote)

Overview

This is an exciting opportunity for an experienced Consumer Support Coordinator to join a company dedicated to making healthy eating simple and convenient, ensuring better choices are always within reach.

In Short

• Support the company’s loyalty program by validating and processing receipt submissions.
• Enhance consumer profiles through data enrichment and cleanup.
• Assist in the annotation and classification of receipt data for AI training.
• Provide administrative support to the finance team and the CEO.
• Coordinate marketing efforts by adding new users to SMS campaigns.
• Ensure compliance with program criteria and assist customers with submission issues.
• Track the status of receipts and manage duplicate entries.
• Support the improvement of the AI receipt reading tool.
• Participate in various administrative and finance-related projects.
• Work in a fast-paced environment focused on healthy food access.

Requirements

• Proactive and detail-oriented with strong organizational skills.
• Comfortable with technology and data processing.
• Experience in customer service or support roles.
• Ability to manage multiple tasks and meet deadlines.
• Strong communication skills for customer interaction.
• Familiarity with marketing and finance processes is a plus.
• Ability to work independently and as part of a team.
• Experience with AI tools or data annotation is an advantage.
• Strong problem-solving skills.
• Must be adaptable and willing to learn.

Benefits

• Opportunity to work in a fast-growing food-tech company.
• Be part of a mission-driven organization focused on social impact.
• Remote work flexibility with a work-from-home setup.
• Access to company perks and rewards programs.
• Collaborative and innovative work environment.
• Opportunity for personal and professional growth.
• Engagement in meaningful projects that support healthy eating.
• Work with a diverse team across multiple locations.
• Participate in initiatives aimed at reducing environmental impact.
• Comprehensive training and support for new hires.