VA Team Lead - Philippines, Remote

Overview

As the Magic EA Team Lead, you will manage a team of virtual assistants, ensuring quality output and fostering a positive work environment while interfacing with clients.

In Short

• Lead a team of virtual assistants (VAs).
• Maintain and grow client relationships.
• Ensure quality assurance of VAs' output.
• Manage performance metrics and KPIs.
• Conduct coaching for underperforming assistants.
• Handle account management and adjustments.
• Collaborate with other teams for success.
• Work in a fast-paced, remote environment.
• Participate in bi-weekly Town Halls.
• Prioritize mental health and self-care.

Requirements

• At least 3 months of team leadership experience.
• Excellent English communication skills.
• Proficient in Google Sheets and tech tools.
• Detail-oriented with strong problem-solving skills.
• Able to manage multiple projects effectively.
• Experience in client communications is a plus.
• Ability to thrive in a fast-paced environment.
• Strong deadline management skills.
• Willingness to learn and adapt.
• Positive attitude towards collaboration.

Benefits

• Access to cutting-edge AI solutions.
• Permanent work-from-home flexibility.
• Community engagement through Town Halls.
• Focus on mental health and self-care.
• Collaborative and transparent company culture.