Remote Otter LogoRemoteOtter

Customer Service Specialist - Remote

Posted 74 weeks ago
Customer Service
Full Time
Australia

Overview

This role is for HomeMade - a related entity of Mable. HomeMade is a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support people in achieving their goals whilst living at home.

In Short

  • Support HomeMade customers through proactive and reactive communications via multiple channels.
  • Work closely with Support Partners to sign up, onboard, and deliver ongoing support.
  • Provide high-quality customer support and guidance.
  • Manage customer account documentation.
  • Recognise and resolve customer issues.
  • Engage in workshops and team meetings for continuous improvement.
  • Work with customers to optimize their use of systems and platforms.
  • Adhere to team processes and meet KPIs.

Requirements

  • Empathetic and supportive customer service skills.
  • Proactive, critical thinker, and problem solver.
  • Good listener and people person.
  • Tech-savvy with a willingness to learn.
  • Experience in customer service or sales/account management preferred.
  • Strong connection to the Australian disability and aged care sectors.

Benefits

  • Hybrid work setup.
  • Supportive, family-friendly working environment.
  • Ongoing career development opportunities.
  • Floating Public Holidays.
  • Volunteer day.
  • Flexi Leave Days.
  • Employee Assistance Program.
  • Improved parental leave.
Mable logo

Mable

Mable is a health-tech start-up established in 2020, dedicated to transforming home care in Australia through innovative solutions that empower individuals to achieve their goals while living at home. Operating under the related entity HomeMade, Mable focuses on self-management by partnering with customers to create personalized support plans that optimize their Home Care Package (HCP). With a commitment to high-quality service and customer satisfaction, Mable fosters a supportive and inclusive work environment, emphasizing values such as putting people first, fostering freedom, and doing the right thing.

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