Customer Service Specialist - Remote

Overview

This role is for HomeMade - a related entity of Mable. HomeMade is a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support people in achieving their goals whilst living at home.

In Short

• Support HomeMade customers through proactive and reactive communications via multiple channels.
• Work closely with Support Partners to sign up, onboard, and deliver ongoing support.
• Provide high-quality customer support and guidance.
• Manage customer account documentation.
• Recognise and resolve customer issues.
• Engage in workshops and team meetings for continuous improvement.
• Work with customers to optimize their use of systems and platforms.
• Adhere to team processes and meet KPIs.

Requirements

• Empathetic and supportive customer service skills.
• Proactive, critical thinker, and problem solver.
• Good listener and people person.
• Tech-savvy with a willingness to learn.
• Experience in customer service or sales/account management preferred.
• Strong connection to the Australian disability and aged care sectors.

Benefits

• Hybrid work setup.
• Supportive, family-friendly working environment.
• Ongoing career development opportunities.
• Floating Public Holidays.
• Volunteer day.
• Flexi Leave Days.
• Employee Assistance Program.
• Improved parental leave.