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Customer Success Manager - AI in Medical Imaging - Remote

Posted 3 weeks ago
Customer Service
Full Time
Germany

Overview

The Customer Success Manager will oversee AI customer management in the DACH region, ensuring effective adoption and utilization of Lunit AI solutions to drive customer satisfaction and long-term partnerships.

In Short

  • Primary contact for clients in the EMEA region
  • Lead new client onboarding processes
  • Conduct regular account reviews
  • Develop strategies for customer satisfaction
  • Gather customer feedback for product improvement
  • Coordinate training sessions for users
  • Stay updated on industry trends

Requirements

  • 3–5 years of relevant experience
  • Native in German and fluent in English
  • Experience in medical imaging or IT
  • Project management experience
  • Knowledge of deep learning technology
  • Excellent communication skills
  • Ability to work independently
  • Desirable: clinical experience

Benefits

  • Work type: full-time
  • Working from home (Germany)
  • Salary: after negotiation
Lunit logo

Lunit

Lunit is a pioneering company founded in South Korea in 2013, specializing in the application of Artificial Intelligence to Medical Imaging and Digital Pathology. With a dedicated team of over 500 employees, including more than 20 in Europe, Lunit has successfully deployed its innovative AI solutions across more than 3000 sites in over 40 countries, leveraging both direct expansion and global partnerships. The company is committed to transforming cancer diagnosis and treatment through cutting-edge technology.

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