Payments Dispute & Chargeback Specialist - Remote

Overview

LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.

In Short

• Manage the end-to-end chargeback process from dispute notification to final resolution.
• Review incoming disputes from Stripe and other payment processors.
• Investigate transactions and customer activity to determine the validity of disputes.
• Prepare and submit structured evidence packages to dispute chargebacks.
• Monitor dispute trends and identify fraud patterns or abuse behaviors.
• Work closely with Customer Support to resolve disputes before they escalate.
• Track and report key metrics such as chargeback ratio and dispute win rate.
• Collaborate with Finance and Payments Operations on reporting and reconciliation.
• Ensure evidence submissions meet Visa, Mastercard, and payment processor requirements.
• Help maintain chargeback ratios below card network monitoring thresholds.

Requirements

• 4+ years experience handling chargebacks, payment disputes, or fraud investigations.
• Experience working with Stripe, NMI, or other payment gateways.
• Understanding of Visa, Mastercard, and card network dispute processes.
• Strong attention to detail and analytical thinking.
• Experience compiling dispute evidence and documentation.
• Strong written communication skills.
• Comfortable working in a fast-paced startup environment.

Benefits

• Opportunity to work in a fast-growing telehealth startup.
• Remote-first, globally distributed team.
• High ownership and fast decision-making environment.
• Work with a team that values clarity and accountability.
• Engage in meaningful work focused on health and wellness.