Learning & Development Lead - Remote

Overview

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

In Short

• You will lead Learning & Development end-to-end.
• Build frameworks for performance management.
• Identify and accelerate high-potential talent.
• Design clear career paths for employees.
• Implement competency frameworks for leaders.
• Elevate soft skills across remote teams.
• Manage Learning Management Systems strategically.
• Partner with leadership to align initiatives with business goals.

Requirements

• Experience in Learning & Development.
• Strong understanding of performance management.
• Ability to design and execute L&D strategies.
• Experience with remote team development.
• Proven track record of influencing senior leaders.
• Strong communication and collaboration skills.
• Experience in managing Learning Management Systems.
• Ability to build frameworks from scratch.

Benefits

• Opportunity to shape L&D practices.
• Work in a high-growth startup environment.
• Ability to influence organizational development.
• Chance to work with senior leadership.
• Flexible working arrangements.