Community Specialist - Remote

Overview

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

In Short

• Foster and grow a vibrant community for all Lucid users.
• Build product expertise and provide thoughtful responses to community posts and customer tickets.
• Moderate community discussions and analyze community metrics.
• Manage and grow a community power user engagement program.
• Collaborate with CX, Product, and Marketing teams.

Requirements

• Bachelor's degree or equivalent work experience.
• Excellent written and verbal communication skills.
• Strong interpersonal skills for building authentic relationships.
• Proactive and self-motivated with multitasking abilities.
• Analytical mindset to interpret data and derive insights.

Benefits

• Work in a hybrid environment.
• Opportunity to shape community strategy.
• Be part of a recognized company with a positive culture.
• Engage with a diverse user base.
• Collaborate with various teams to enhance product offerings.