Global Service Desk Analyst - Spanish Bilingual Overnight - Remote

Overview

The Global Service Desk Analyst will provide tier I support for IT and communications systems, ensuring a high level of service excellence while working with a diverse team across Canada.

In Short

• Provide tier I support for IT and communications systems.
• Submit documented customer issues into a ticket management system.
• Analyze symptoms and determine urgency of issues.
• Dispatch incidents to Tier II support when necessary.
• Assist with internal and external escalations.
• Look for process improvement opportunities.
• 2+ years of experience in a technical support role.
• Fluent in Spanish and English communication.
• Ability to work overnight shifts.
• Excellent customer service skills.

Requirements

• 2+ years of experience in a service desk or help desk role.
• Fluent in Spanish in a professional environment.
• Excellent written and verbal communication skills in Spanish and English.
• Proven troubleshooting and resolution skills.
• Ability to manage high stress situations.
• Ability to establish rapport with colleagues.
• Proven customer service abilities.
• Willingness to work overnight shifts.

Benefits

• Great people and culture.
• Recognition programs.