Global Service Desk Analyst - French Bilingual - Remote

Overview

As a Global Service Desk Analyst at Long View, you will provide exceptional customer service while supporting IT and communications systems for clients across the globe.

In Short

• Provide tier I support for IT and communications systems.
• Document customer issues in a ticket management system.
• Analyze symptoms and determine urgency for issue resolution.
• Dispatch incidents to Tier II support when necessary.
• Assist with internal and external escalations.
• Identify process improvement opportunities.
• Work with a diverse team servicing clients globally.
• Fluent in French, both written and verbal.
• Adapt to fluctuating customer needs.
• Willingness to work evenings and weekends.

Requirements

• 2+ years of experience in a technical support role.
• Fluent in French in a professional setting.
• Excellent communication skills in French.
• Proven troubleshooting abilities.
• Capability to manage high-stress situations.
• Able to establish rapport with peers.
• Superior customer service skills.
• ITIL Incident Management understanding.
• A+ Certification preferred.

Benefits

• Great people and culture.
• Recognition programs.