Service Desk Analyst - Global Services - Remote

Overview

The client is looking for a customer-service-oriented Service Desk Analyst to provide technical support to users, delivering efficient and accurate support via phone, email, or chat.

In Short

• Provide first-level technical support for IT end-users via phone, email, and chat.
• Troubleshoot hardware and software issues remotely.
• Document, categorize, and prioritize all tickets.
• Adhere to documented processes to maintain high customer experience standards.
• Demonstrate self-direction in meeting performance metrics.

Requirements

• 1+ years of experience in a Service Desk or technical support role.
• 1+ years of customer service experience in a professional industry.
• Strong troubleshooting and documentation skills.
• Experience with Active Directory and Desktop/Laptop hardware support.
• Excellent communication and problem-solving skills.

Benefits

• 100% Remote Work: Enjoy the freedom to work from any location.
• Highly Competitive USD Pay: Earn a market-leading compensation in USD.
• Paid Time Off: Policies to ensure you can unwind and recharge.
• Work with Autonomy: Manage your time effectively.
• Work with Top American Companies: Grow your expertise on impactful projects.