Account Sales Support Representative - Remote

Overview

Join Loadsmart, an innovative logistics technology company, as an Account Sales Support Representative, where you will play a crucial role in supporting our sales team and ensuring customer satisfaction throughout the shipment lifecycle.

In Short

• Main operational point of contact for customers throughout the shipment lifecycle.
• Understand operational processes and update SOPs regularly.
• Proactively communicate with customers about shipment statuses.
• Work cross-functionally to ensure on-time performance.
• Handle Quote and Book tasks for assigned customers.
• Assist with scheduling and rescheduling appointments.
• Perform scorecard audits to align metrics.
• Provide customer feedback to the engineering team.
• Process accessorials in a timely manner.
• Assist with billing discrepancies.

Requirements

• Excellent written and verbal communication skills.
• 9+ months experience at a US logistics brokerage.
• Experience with scheduling tasks is a plus.
• Experience with Quote & Book tasks is a plus.
• Strong attention to detail and proactiveness.
• Analytical skills and solution-oriented mindset.
• Able to quickly assess and resolve issues.
• Ability to multitask and prioritize.
• Maintain composure in high-stress situations.
• High level of autonomy and curious mindset.

Benefits

• Innovative and growth-oriented work environment.
• Opportunity to contribute to meaningful change in logistics.
• Work with a globally distributed remote team.
• Engage with industry veterans and user-centered engineers.
• Commitment to core values: curiosity, clarity, results, commitment, and teamwork.