Virtual Medical Office Administrator - Call Center - Remote

Overview

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 11 multi-disciplinary centers of excellence located in 2 provinces (Ontario & Alberta). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals. Our growing team is looking for a Virtual Medical Office Administrator - Call Center who can work for us on a temporary full-time basis (6 months) via remote.

In Short

• Promotes comprehensive and coordinated patient care.
• Answers incoming calls to patient and customer inquiries.
• Works in single or multiple skill sets or queues.
• Schedules and coordinates patient appointments.
• Answers patient inquiries and communicates via EMR.
• Performs follow-up client calls.
• Responds to voicemails and customer emails.
• Documents and alerts management of trends in calls.
• Manages patient appointments and provider schedules.
• Assists with various administrative duties.

Requirements

• Previous experience working remotely.
• Experience as a Personal Support Worker, Medical Laboratory or Pharmacy Technician.
• Experience as a Medical Assistant (MA) or Nurse.
• Experience in a medical office environment.
• Proficient in medication review.
• Knowledge of Electronic Medical Records.
• Sound knowledge of medical terminology.
• Proficient computer and typing skills.

Benefits

• Remote work opportunity.
• Working with a multidisciplinary team.
• Opportunity to contribute to patient care.
• Supportive work environment.
• Access to professional development.