Senior Technical Product Manager - Remote

Overview

This candidate will join the LivePerson Platform Product team and be responsible for Core Messaging, including UMS and Agent Matching. This is a highly strategic area, handling the processing of billions of messages and routing conversations between brands and their customers efficiently. Our goal is to ensure seamless, intelligent, and scalable message delivery to enhance customer interactions. As the Senior Product Manager for Core Messaging, you will lead the development and execution of our platform's capabilities, focusing on optimizing message processing and intelligent conversation routing. You will collaborate closely with cross-functional teams, including Engineering, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands.

In Short

• Develop and articulate a clear product vision and strategy for Core Messaging.
• Define, review, and prioritize product features and enhancements.
• Create and maintain a detailed product roadmap.
• Collaborate with Engineering, Infrastructure, and AI/ML teams.
• Champion a platform-first approach for Core Messaging infrastructure.
• Conduct ongoing research and analysis for platform evolution.
• Engage with enterprise customers for insights on performance bottlenecks.
• Partner with Marketing and Sales for go-to-market strategies.
• Define key performance indicators (KPIs) for Messaging capabilities.
• Stay informed about advancements in distributed messaging systems.

Requirements

• Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
• 7+ years of experience in product management.
• Deep understanding of API, messaging systems, and cloud infrastructure.
• Proven ability to develop and execute product strategy.
• Strong analytical skills for data-driven decisions.
• Excellent communication and leadership skills.
• Experience working with enterprise customers.
• Passion for innovation and solving complex problems.

Benefits

• Personal time off 33 days - Vacation (28 days) and care days (5).
• Additional Pension scheme, deferred pension scheme, and annual bonus.
• Internet and Mobile reimbursement.
• Flexible working hours and remote work options.
• Modern equipment provided.
• Volunteering Days for community impact.
• Monthly connection pizza day in the office.
• Awarded by Great Place to Work.
• More information available on our career homepage.