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Principal Tech Product Manager - Conversational AI - Remote

Posted 11 weeks ago
Product
Full Time
USA
$160,000 - $190,000/year

Overview

We are looking for a Principal Product Manager to join LivePerson’s Global Product organization as the Principal Technical Product Manager for critical Copilot and Conversational AI capabilities driven by LLM to increase agent efficiency and overall higher customer satisfaction.

In Short

  • Develop and articulate a clear product vision and strategy.
  • Define and prioritize product features based on feedback and analysis.
  • Create and maintain a detailed product roadmap.
  • Collaborate with cross-functional teams for effective execution.
  • Champion a user-centric approach to product development.
  • Conduct ongoing market research and analysis.
  • Engage directly with customers for feedback and insights.
  • Collaborate on go-to-market strategies with Marketing and Sales.
  • Define KPIs to measure product success and performance.
  • Stay informed about industry trends and technologies.

Requirements

  • Bachelor's degree in Computer Science, Engineering, Business, or related field (MBA preferred).
  • 10+ years of experience in product management.
  • Experience building Conversational AI products preferred.
  • Proven ability to develop and execute product strategy.
  • Strong analytical skills for data-driven decisions.
  • Excellent communication and leadership skills.
  • Experience working with enterprise customers.
  • Passion for innovation and solving complex problems.

Benefits

  • Health: medical, dental, and vision insurance.
  • Time away: Public holidays and discretionary PTO.
  • Financial: 401K, ESPP, life insurance, disability insurance.
  • Family: parental leave, maternity support, fertility services.
  • Development: Access to internal professional development resources.
  • Additional: 24/7 access to professional counselors.
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LivePerson

LivePerson is a leading technology company that specializes in conversational commerce and customer engagement solutions. With a focus on enhancing customer experiences through innovative communication tools, LivePerson serves a diverse range of clients in the Enterprise and Mid-Market segments. The company is dedicated to maximizing net revenue retention and driving product adoption, while fostering a high-performing customer success team. LivePerson values collaboration, urgency in addressing client issues, and strong leadership in customer relations, making it a dynamic workplace for professionals in the PaaS/SaaS industry.

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