Chargeback Analyst - Remote

Overview

The Chargeback Analyst will work from home to examine chargeback claims, analyze sales data, and recommend resolutions while collaborating with internal teams to minimize future disputes.

In Short

• Examine evidence and cases for chargeback claims.
• Handle incoming chargebacks and provide documentation.
• Conduct research to resolve disputed charges.
• Analyze sales data to determine dispute legitimacy.
• Monitor chargeback trends and provide reports.
• Utilize payment processing tools for investigations.
• Communicate with customers and financial institutions.
• Collaborate with internal teams for investigations.
• Implement strategies to minimize future chargebacks.
• Work effectively in a remote environment.

Requirements

• Minimum of 2 years experience in chargebacks or fraud prevention.
• Strong knowledge of credit card chargeback processes.
• Experience with international transactions.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Proficiency with dispute management systems preferred.
• Ability to identify trends and implement improvements.
• Strong collaboration skills across teams.

Benefits

• Medical, vision, dental, and mental health benefits.
• Free concert tickets and generous paid time off.
• 401(k) program with company match.
• New parent programs and family support.
• Career development programs and tuition reimbursement.
• Volunteer time off and crowdfunding match.