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Chargeback Analyst - Remote

Posted 2 days ago
All others
Full Time
Brazil

Overview

As a Chargeback Analyst at CloudWalk, you'll be part of a dynamic team focused on automating processes and enhancing the chargeback workflow while learning about the payment industry.

In Short

  • Curious and eager to learn Chargeback processes
  • Work closely with developers to automate workflows
  • Investigate fraud patterns and improve dispute processes
  • Stay updated with card network rules (Visa, Mastercard, Elo, Amex)
  • Translate customer needs into tech insights
  • Be deadline-oriented and manage timelines accurately
  • Learn Ruby programming basics for internal tools

Requirements

  • No prior experience in chargebacks or coding needed
  • Strong desire to learn and grow
  • Excellent communication skills
  • Collaborative mindset
  • Great attention to detail
  • Investigative spirit for identifying fraud patterns
  • Ability to track and interpret rule changes from card networks

Benefits

  • Comprehensive training provided
  • Support for learning to code
  • Opportunity to work in a dynamic fintech environment
  • Collaboration with a team of tech enthusiasts
CloudWalk logo

CloudWalk

CloudWalk is one of the fastest growing fintech companies globally, recognized as a unicorn with millions of satisfied customers and substantial funding and revenue. The company prides itself on its dynamic and innovative culture, attracting talented individuals who embody grit and creativity. With a focus on building and learning rapidly, CloudWalk is not your typical startup; it fosters a collaborative environment where hackers, artists, and crafters can thrive. The mobile team is dedicated to developing high-quality applications for a vast user base, emphasizing deep collaboration with product and design experts. CloudWalk values diversity and inclusion, promoting a welcoming workplace where every employee can be their authentic self.

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