Customer Success Manager - Remote

Overview

Litify is revolutionizing the Legal industry by providing an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success.

In Short

• Monitor and manage a portfolio of 12-16 client accounts.
• Be an expert in both Litify and Salesforce.
• Lead goal setting sessions and assist implementation teams.
• Partner with clients to provide best practices and solutions.
• Monitor customer health and satisfaction.
• Identify at-risk accounts and develop remediation plans.
• Coordinate between clients and internal resources.
• Identify opportunities for documenting success stories.
• Maintain high levels of customer engagement.
• Measure success by expansion of Litify and Salesforce.

Requirements

• Bachelor’s degree.
• Intermediate Admin level tasks in Salesforce.
• Strong aptitude for new technologies.
• 2 years experience as a Customer Success Manager.
• 5 years experience in customer-facing positions.
• Excellent communication skills.

Benefits

• Competitive salary range.
• Bonus and benefits offered.
• Opportunities for professional growth.
• Work with a dynamic team in a fast-growing company.