Part-Time Client Service Coordinator - Remote

Overview

The Client Service Coordinator position will help guide our clients through their entire case process through the firm’s different communication channels. This individual will ensure the client understands where they are in each stage of the process, assist them with questions regarding documents or processes, and set the client up for success from the outset.

In Short

• Provide timely and professional responses to client inquiries via phone calls, emails, and text messages.
• Maintain a thorough understanding of the firm’s services, policies, and immigration processes.
• Update client records in the law firm’s database.
• Work collaboratively with Team Leads and various departments.
• Continuous communication with various departments to ensure timely handling of client requests.
• Follow up with clients to gather necessary documents.
• Identify opportunities to enhance the client experience.
• Maintain confidentiality and adhere to ethical standards.

Requirements

• Excellent bilingual (English & Spanish) interpersonal and communication skills.
• Active listening skills to understand client needs.
• Proficient in using online software and email systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills to address client issues effectively.
• Bilingual (Spanish English) B2-C1.
• Proficient with Microsoft Office Suite or related software.
• High School Diploma or equivalent experience.
• At least one year of experience in a similar remote position.

Benefits

• Flexible part-time schedule.
• Opportunity to work in a meaningful field helping clients.
• Training provided for new hires.