UX Specialist - Remote

Overview

At CloudOne Digital, we believe great design starts with empathy. We’re looking for a UX Specialist to help shape intuitive, accessible, and engaging user experiences across our digital products and services. This is an entry-level opportunity for a detail-oriented, user-centered thinker who wants to grow their career in UX by working alongside product managers, designers, and engineers to make complex experiences simple and seamless.

In Short

• Support the creation and maintenance of user journey maps, site maps, and content hierarchies to visualize and improve end-to-end experiences.
• Assist in developing and refining information architecture to ensure products are intuitive, consistent, and scalable.
• Conduct basic usability testing and feedback sessions to validate navigation, labeling, and content structure.
• Partner with product managers and designers to identify opportunities for clearer user flows and reduced friction points.
• Document findings in reports, diagrams, and presentations that clearly communicate opportunities for improvement.
• Collaborate cross-functionally to ensure research and mapping outputs are actionable and aligned with business objectives.
• Help maintain UX standards, templates, and best practices for journey mapping and IA.
• Stay current on UX tools, trends, and methods, with a focus on accessibility and inclusive design.

Requirements

• Bachelor’s degree in Human-Computer Interaction, Information Science, Psychology, Design, Communication, or a related field; equivalent practical experience also considered.
• 2+ years of experience in UX, information architecture, content strategy, or related work (internships and academic projects welcome).
• Familiarity with user-centered design principles and usability best practices.
• Basic understanding of journey mapping, information architecture, and content strategy.
• Exposure to UX or design tools (such as Figma, Sketch, Lucidchart, or Miro).
• Strong analytical and organizational skills with keen attention to detail.
• Excellent written and verbal communication skills, with the ability to present findings clearly.
• A collaborative, curious, and empathetic mindset, with a passion for improving user experiences.

Benefits

• Excellent Benefits options - Medical, Dental, Vision, Prescription
• Traditional and Roth 401k with company matching
• A collaborative team culture
• Consistent/set work hours
• Challenging non-redundant daily duties
• A voice in how things get done
• Access to ongoing training