Client Services Specialist II - Night and Weekend Shifts - Remote

Overview

Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services.

In Short

• Full-time remote position for Client Services Specialist II.
• Work overnight and weekend shifts to support clients.
• Respond to client inquiries via email, chat, and phone.
• Use multiple online systems to resolve support tickets.
• Collaborate with colleagues and escalate issues as needed.
• Meet Key Performance Indicators for ticket handling.
• Maintain knowledge of vendor platforms and processes.
• Assist with client phone migrations and escalated cases.
• Eligible for overtime and performance-based incentives.
• Compensation includes hourly wage and shift differential.

Requirements

• Minimum 1 year of call center experience.
• High school diploma or equivalent.
• Reliable internet with specified speed requirements.
• Private work location without background disruptions.
• Basic computer skills and proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong interpersonal skills for building client rapport.
• Detail-oriented and organized in managing interactions.
• Customer-centric attitude with a passion for service.
• Flexible work schedule availability.

Benefits

• Competitive hourly wage with shift differentials.
• Performance-based incentives available.
• Opportunity to work in a remote environment.
• Supportive team culture focused on client satisfaction.
• Access to training and development resources.