Client Services Specialist I - Remote

Overview

Join us as a Client Service Specialist and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. This is a fully remote position open to candidates based in the United States of America (with preference given to candidates located near our Baltimore and Pittsburgh offices).

In Short

• Serve as the first point of contact for clients through email support.
• Provide exceptional customer service and maintain positive client relationships.
• Resolve client inquiries and issues via email tickets.
• Use online systems and support tools to effectively manage tickets.
• Prioritize tickets based on urgency and severity.
• Collaborate with colleagues and escalate tickets as necessary.
• Meet Key Performance Indicators for ticket handling and response times.
• Develop knowledge of vendor platforms through training.
• Communicate with peers and supervisors via internal messaging systems.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Reliable internet connection with minimum speed requirements.
• Dedicated work location without significant background disruptions.
• Basic skills in Microsoft Office suite.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to build rapport with clients.
• Problem-solving mindset and ability to handle challenging situations.
• Detail-oriented and organized in managing client interactions.
• Customer-centric attitude with a passion for service.
• Ability to pass a criminal history background check.
• Ability to work a flexible schedule.

Benefits

• Generous medical, dental, and vision insurance benefits.
• Fully funded HRA with medical plan and optional dependent care FSA.
• Employer-paid Life/ADD insurance and Employee Assistance Program.
• 401(k) plan plus match and immediate vesting.
• PTO/Flexible time off and paid parental leave.
• 11 paid holidays per year and 3-week paid sabbatical after 5 years.
• Pet Insurance option and catered in-office lunches.
• Additional performance-based incentives.
• Paid medical leave for pregnancy and childbirth.
• Compassionate and jury duty leave.