Senior Manager, Customer Engineering - Remote

Overview

The Senior Manager, Customer Engineering role involves leading a team of Localization Engineers and Support Engineers, overseeing technical problem-solving, and ensuring customer satisfaction through effective management of engineering processes.

In Short

• Lead a globally-distributed team in localization and support engineering.
• Direct application software implementation and manage project plans.
• Oversee technical problem-solving related to LILT's connector stack.
• Manage customer quotes and proposals.
• Ensure timely resolution of customer issues and inquiries.
• Collaborate with various teams to enhance software products.
• Document design specifications and system-related information.
• Provide technical guidance for system development and troubleshooting.
• Investigate system component suitability and make recommendations.
• Implement processes for efficient handling of customer support tickets.

Requirements

• Bachelor's degree in computer science, engineering, or related field.
• 8 years of software industry experience with 3 years in management.
• 2 years of CMS administration experience.
• 4 years of MySQL experience.
• Experience in programming languages: Java, Python, HTML.
• 5 years of experience in customer-focused solutions.
• 4 years of experience with complex services-oriented solutions.
• Experience in technical incident management.
• Proven ability to partner with engineering for platform stability.
• Experience working with product and engineering teams.

Benefits

• Work in a hybrid capacity with a global team.
• Access to leading tools and collaborative teammates.
• Opportunity to make a real impact in a growing company.
• Competitive salary and benefits package.
• Support for professional development and growth.