Supervisor, Sports Medicine Technical Support - Remote

Overview

The Supervisor, Sports Medicine Technical Support leads the day-to-day operations and people management of the Sports Medicine Technical Support team, ensuring effective service delivery, adherence to policies and guidelines, and a consistently positive customer experience.

In Short

• Supervise, coach, and direct the Sports Medicine Technical Support team.
• Ensure effective service delivery in alignment with policies and procedures.
• Oversee case intake and order management quality.
• Implement activities that drive customer retention and service excellence.
• Monitor team KPI performance and prepare metric reports.
• Conduct regular one-on-ones and team huddles.
• Lead resolution of complex technical inquiries and complaints.
• Collaborate with various corporate teams to optimize workflows.
• Maintain proficiency in all technical functions performed by specialists.
• Drive process improvements and support goals across the allograft portfolio.

Requirements

• Bachelor’s degree.
• Valid state driver's license.
• Five years of relevant experience in a clinical-oriented or technically intensive healthcare environment.
• Two years of supervisory experience.
• CTBS: AATB Certification preferred.
• Strong understanding of graft options and clinical workflows.
• Proficiency with using computer programs and ERP systems.
• Ability to prioritize multiple, competing priorities and manage time/workload.
• Demonstrated ability to anticipate and critically think through problems.
• Excellent relationship management and leadership skills.

Benefits

• Affordable Medical, Dental, and Vision Coverage.
• Profit Sharing Plan.
• 403(b) Retirement Plan.
• Paid Parental Leave.
• Corporate Sponsored Events.
• Generous Paid Time Off.
• Flexible Work Program.
• Tuition reimbursement.
• Career & Leadership Development.
• Wellness Program.