Student Success Manager - Remote

Overview

We are looking for a proactive and results-driven Student Success Manager (SSM) to join our friendly team and ensure students get the most out of their practical journey. Your mission? Guide students through their first steps with financial markets on demo and real accounts, increase engagement, support them in their practical sessions and more.

In Short

• Contact new leads and students via calls, messaging apps, email, and other channels
• Demonstrate strong knowledge of company and partner products/services
• Guide users through account opening and deposit processes on trading platforms
• Educate on benefits of real vs. demo accounts to drive conversions
• Build trust and motivate students to become active traders
• Follow communication standards and approved sales scripts
• Accurately manage and update data in the CRM system
• Track and respond to student interactions across multiple channels
• Collaborate with Product, Marketing, and experts to improve conversion rates
• Analyze user behavior and engagement to optimize sales strategies

Requirements

• Strong communication skills
• Experience in sales or customer support
• Knowledge of financial markets
• Ability to analyze data and user behavior
• Experience with CRM systems
• Proactive and results-driven attitude
• Experience conducting webinars is a plus

Benefits

• Friendly team environment
• Opportunity to work in the financial sector
• Professional development opportunities
• Flexible working hours