Apprentice - IT Helpdesk Remote Support

Overview

The Apprentice assists in providing a high level of technical support for their assigned business unit, including understanding and documenting business processes, reporting and analysis of data, and improving business processes using available tools.

In Short

• Assist with technical issues in the assigned department.
• Work on tasks assigned by leadership.
• Streamline business processes using technology.
• Document business processes and recommend improvements.
• Learn University systems for accurate data extraction.
• Provide remote assistance via phone and chat.
• Prioritize, document, and resolve end-user help requests.
• Maintain performance metrics for calls and chats.
• Enforce Help Desk standards and procedures.
• Coordinate with IT departments for efficient issue resolution.

Requirements

• Pursuing a Bachelor’s degree in Computer Science or related field preferred.
• Experience in troubleshooting hardware and software issues.
• Proficiency in Microsoft Office and standard office technologies.
• Strong attention to detail and accuracy.
• Exceptional customer service skills.
• Ability to follow scheduled hours reliably.
• Willingness to follow security policies.
• Effective verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to perform desk-based work and communicate effectively.

Benefits

• Opportunity to gain hands-on experience in IT support.
• Flexible working hours.
• Supportive team environment.
• Engagement in a mission-driven organization.
• Professional development opportunities.