Quality Control Applications Service Manager - Remote

Overview

The Quality Control Applications Service Manager will oversee the delivery and support of our QC suite of products, ensuring high levels of service quality and customer satisfaction in the Diagnostics and Genomics business unit.

In Short

• Manage service delivery of QC applications aligned with business objectives.
• Implement ITIL-based service management processes.
• Monitor service performance with key performance indicators.
• Develop strong relationships with stakeholders and vendors.
• Communicate effectively with customers regarding services.
• Lead resolution of major incidents and service disruptions.
• Drive continuous improvement initiatives.
• Ensure compliance with regulatory standards.
• Manage service budget and resource allocation.

Requirements

• Bachelor's degree in IT, Computer Science, or related field.
• ITIL certification required.
• Track record in IT service management.
• Strong understanding of ITIL principles.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Experience in managing teams focused on service delivery.
• Knowledge of relevant regulatory standards.

Benefits

• Comprehensive medical, dental, and vision benefits.
• FSA/HSA pre-tax savings plans.
• 401(k) retirement plan with matching contributions.
• Paid parental and caregiver leave.
• Paid holidays and floating days.
• Tuition reimbursement.
• Employee referral program.
• Social events and recognition programs.