Renewal Specialist - Remote

Overview

As a Renewal Specialist focused on Named Enterprise customers, you will be responsible for the end-to-end renewals process, ensuring contracts are closed on time and contributing to overall customer satisfaction and retention.

In Short

• Lead and conduct the renewal process for enterprise customers.
• Proactively find opportunities for customer growth during renewal cycles.
• Partner with internal stakeholders to develop renewal strategies.
• Manage a rolling 120-day renewal forecast.
• Leverage sales tools like Salesforce and Clari for data management.
• Use prospecting tools like ZoomInfo for market intelligence.
• Build strong customer relationships through strategic conversations.
• Work within a team-oriented sales pod for overall success.
• Meet or exceed renewal goals consistently.

Requirements

• 3+ years of experience in renewal or retention roles in software/SaaS.
• Experience with private commercial and enterprise customers.
• Hands-on experience with Salesforce, Clari, and ZoomInfo.
• Track record of meeting renewal and revenue retention plans.
• Strong negotiation skills to handle customer objections.
• Analytical skills to assess customer needs and craft solutions.
• Proven success in a collaborative environment.
• Adaptability to shifting priorities and changes.

Benefits

• Full-time salaried position with a competitive benefits package.
• Bonus opportunities available.
• Unlimited vacation/FTO.