Customer Success Manager - Remote

Overview

As a Customer Success Manager at Levanta, you will be responsible for building and maintaining long-term relationships with clients, ensuring customer satisfaction, retention, and account expansion.

In Short

• Develop a deep understanding of each customer's business objectives and challenges.
• Serve as the primary point of contact for customers and agency partners.
• Proactively engage with customers to drive adoption and value realization.
• Partner with the publisher development team to match customers with affiliates.
• Collaborate with sales teams for upselling opportunities.
• Conduct regular check-ins with customers to review progress.
• Advocate for customers internally to drive product enhancements.
• Monitor customer health and satisfaction metrics.
• Maintain a thorough understanding of the platform and industry trends.

Requirements

• Bachelor's degree in Business, Marketing, or related field.
• Proven experience in a customer-facing role.
• Experience in ecommerce or affiliate marketing.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work collaboratively across teams.
• Experience with CRM software preferred.
• A passion for customer success.

Benefits

• A dynamic and supportive work environment.
• Competitive salary and benefits package.
• Open vacation and sick policy.
• Opportunity for professional growth.
• A culture that values diversity and inclusion.
• Must have a permanent address in one of our hub states.