Customer Service Representative (Weekends) - Remote

Overview

The Customer Service Representative acts as a liaison between clients and vendors, managing repair and maintenance needs while providing support to junior team members.

In Short

• Remote position working weekends from 7:00 AM - 6:00 PM.
• Develop and maintain positive client relations for superior satisfaction.
• Handle customer calls and email requests for services.
• Manage scheduling and completion of complex project-type services.
• Act as final escalation point for disputes before Team Lead involvement.
• Maintain open communication with affiliates per contracts.
• Provide information and reports to supervisors and clients.
• Assist in training team members and provide feedback.
• Ensure confidentiality and accuracy of data.
• Perform ad-hoc projects as assigned.

Requirements

• High school diploma required.
• 4+ years of customer service experience preferred.
• Experience as a CSRIII preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to communicate industry language.
• Undergraduate degree or internship preferred.
• Intellectual agility and adaptability.
• Property maintenance experience.
• Knowledge of trades.

Benefits

• Competitive hourly wage.
• Flexible shift options.
• Supportive team environment.
• Opportunities for training and development.
• Potential for career advancement.