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Fraud & Disputes Team Leader (Cards) - Remote

Posted 2 days ago
Finance / Legal
Full Time
London, United Kingdom

Overview

The Fraud & Disputes Team Leader at Lendable will lead a high-performing team dedicated to protecting customers from card-related financial crime and ensuring compliance with regulations.

In Short

  • Lead and develop a team of Card Fraud & Disputes Specialists.
  • Ensure high quality and compliance in case investigations.
  • Foster a culture of accountability and continuous improvement.
  • Oversee operational processes and case quality.
  • Utilize data to drive performance and process enhancements.
  • Collaborate with cross-functional teams on fraud strategies.
  • Embed strong risk awareness and compliance in daily operations.
  • Communicate effectively with stakeholders regarding performance and risks.
  • Champion digital adoption and process optimization.
  • Work in a fast-paced, dynamic environment.

Requirements

  • Experience leading a card fraud or financial crime team.
  • Strong knowledge of fraud, disputes, and relevant regulations.
  • Ability to drive team performance and quality.
  • Competency in using digital tools and data analysis.
  • Excellent communication skills.
  • Accountable and proactive approach to work.
  • Curious and adaptable mindset.
  • Hands-on team player promoting inclusivity.
  • Experience with process improvement initiatives.
  • Strong risk management awareness.

Benefits

  • Opportunity to scale a leading fintech company.
  • Best-in-class compensation, including equity.
  • Work from home on Mondays and Fridays.
  • Fully stocked kitchen in the office.
  • Private health insurance coverage.
  • Commitment to inclusivity and diversity in the workplace.
Lendable logo

Lendable

Lendable is a rapidly growing fintech company on a mission to revolutionize consumer finance by making it faster, cheaper, and friendlier. As one of the UK's newest unicorns, Lendable has a team of over 400 people and has been profitable since 2017. The company is backed by prominent investors such as Balderton Capital and Goldman Sachs, and is highly rated by customers with a 4.9 rating on Trustpilot. Lendable has successfully rebuilt key consumer finance products, including loans, credit cards, and car finance, and aims to expand into major Western markets like the UK and US, where it seeks to challenge traditional banks with outdated systems. The company fosters a culture of ownership, innovation, and collaboration, encouraging its employees to take initiative and work in small, resourceful teams to build cutting-edge technology using AI and machine learning.

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