Care Services Team Leader - Remote

Overview

This role will support a team of dedicated and passionate employees who provide a wide range of in-home care services around the Northern suburbs of Melbourne. You will provide coaching, leadership, and direction to the team with the purpose of achieving exceptional customer service to our valued elderly customers.

In Short

• Support a team providing in-home care services.
• Lead and mentor team members remotely and onsite.
• Ensure compliance and exceptional customer service.
• Conduct recruitment and induction processes.
• Drive positive change and innovation.
• Work in a fast-paced, ever-changing environment.
• Flexible working between home, office, and field.
• Monday to Friday role (8:30am-5pm approx).

Requirements

• Proven team leadership experience (25+ people).
• Experience in the Community/Aged Care industry is a plus.
• Strong time management and prioritization skills.
• Exceptional communication skills.
• Passion for compliance and customer satisfaction.
• Stakeholder engagement and problem-solving abilities.
• Relevant qualifications in Leadership and Training are desirable.

Benefits

• Work with a dedicated team of 1,800 employees.
• Be part of a leading provider of in-home aged care services.
• Opportunity to make a positive impact in the community.
• Supportive work environment.
• Access to ongoing training and development.