Financial Support Senior Team Lead - Remote

Overview

The Financial Support Senior Team Lead plays a pivotal operational role in supporting the Operations Manager to ensure effective delivery across frontline operations, leading a team to deliver high-quality outcomes while driving process improvements.

In Short

• Lead and develop a team of senior agents and SMEs.
• Champion a data-led approach to improve quality and satisfaction.
• Identify opportunities for upskilling and cross-training.
• Implement process and workflow improvements.
• Manage operational and customer risk issues.
• Liaise with cross-functional teams to deliver compliant support.
• Prepare and present insights to leadership on performance.
• Uphold robust risk management and regulatory standards.
• Promote a culture of accountability and ethical standards.
• Work in a collaborative and supportive environment.

Requirements

• Proven experience managing and coaching teams.
• Track record of delivering process improvements.
• Confident using data and dashboards.
• Skilled at resolving escalations under pressure.
• Effective communicator across teams.
• Good knowledge of regulatory and compliance frameworks.

Benefits

• Opportunity to scale up a successful fintech company.
• Best-in-class compensation, including equity.
• Flexible work-from-home options.
• Fully stocked kitchen in the office.
• Private health insurance coverage.
• Commitment to inclusivity and open workspace.