Team Lead - Lead Generation Team (Remote, Night Shift)

Overview

As a Team Leader, you will play a critical role in growing the Appointment Setting Team through strong leadership, excellence, and motivation. You will inspire and guide team members, fostering a supportive environment for continuous learning and open communication. By driving initiatives, identifying best practices, and leveraging data, you will ensure exceptional outcomes, outstanding results, and a high-performance culture that benefits both the team and the company.

In Short

• Ensure the team reaches their targets, including making calls and monitoring performance.
• Supervise day-to-day activities and set weekly targets.
• Review call quality and provide feedback for improvement.
• Drive efforts to enhance customer experience and sales growth.
• Coach team members and provide necessary feedback.
• Analyze performance data for optimization.
• Implement continuous improvement initiatives.
• Lead team events and meetings.
• Update lead generation goals based on business needs.
• Participate in recruiting and HR activities.

Requirements

• Proven experience in team leadership and management.
• Strong communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Experience in sales or appointment setting.
• Proficient in coaching and providing constructive feedback.
• Ability to drive initiatives and improve performance.
• Familiarity with customer experience strategies.
• Willingness to work night shifts.
• Strong organizational and planning skills.
• Experience in HR activities is a plus.

Benefits

• Opportunity to lead and develop a high-performing team.
• Supportive work environment promoting continuous learning.
• Flexibility of remote work.
• Competitive salary and benefits package.
• Career growth opportunities within the company.
• Engaging team events and activities.
• Access to performance improvement resources.
• Involvement in shaping company goals and strategies.
• Recognition for outstanding performance.
• Collaboration with diverse teams across the organization.