Customer Success Manager - Remote

Overview

LearnWorlds is seeking a technically savvy Customer Success Manager to maintain customer relationships, implement success programs, and enhance customer experiences.

In Short

• Full-time remote position.
• Responsible for onboarding and training new clients.
• Engage with customers to understand their needs.
• Handle customer requests and complaints.
• Monitor product usage and customer health.
• Identify high-risk clients and minimize churn.
• Upsell and cross-sell to maximize revenue.
• Collect client feedback for product improvements.
• Focus on building long-term client relationships.
• Work with a fully remote team or from offices in Athens, Crete, and Limassol.

Requirements

• Strong drive for results.
• Technical savvy in e-learning solutions.
• Experience in customer success or similar roles.
• Excellent communication and interpersonal skills.
• Ability to analyze customer needs and provide solutions.
• Proficient in handling customer complaints.
• Experience in upselling and cross-selling.
• Ability to work independently in a remote environment.
• Strong organizational skills.
• Familiarity with e-learning platforms is a plus.

Benefits

• Flexible working hours.
• Remote work options.
• Opportunity to work with a diverse team.
• Access to training and development resources.
• Engaging work environment focused on learning.
• Supportive company culture.
• Potential for career growth.
• Competitive compensation package.
• Work with a leading e-learning platform.
• Contribute to improving customer success.