Customer Success Specialist II - Remote

Overview

QuillBot is seeking a Customer Success Specialist II to enhance customer satisfaction and drive user engagement through effective communication and support.

In Short

• Handle customer inquiries and complaints effectively.
• Build strong relationships with customers.
• Deliver exceptional customer service with empathy.
• Identify upselling opportunities for free users.
• Collaborate with internal teams for issue resolution.
• Keep customers updated on new products and features.
• Follow up to ensure customer concerns are addressed.
• Engage with community platforms to promote products.

Requirements

• 3+ years in a SaaS-based customer support role.
• Excellent communication skills in English & German.
• Strong problem-solving abilities.
• Experience in B2B customer support.
• Outbound engagement experience is a plus.
• Familiarity with CRM tools like Zendesk.
• Basic understanding of AI language models preferred.
• Detail-oriented and eager to learn.

Benefits

• Competitive salary and stock options.
• Medical coverage.
• Life and accidental insurance.
• Flexible vacation and leave policies.
• Developmental opportunities and reimbursements.
• Hybrid and remote working model.
• Company events throughout the year.
• Tech and WFH stipends.
• Employee referral program.
• Premium access to QuillBot.