ERP Software Client Services Consultant II - Remote

Overview

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

Our QFloors product is an industry-leading ERP software designed specifically for the flooring industry, transforming the way businesses manage their operations through innovative and user-friendly technology. We are customer-centric, focused, and committed to embracing innovation.

In Short

• Develop deep expertise in QFloors software products, support tools, and business processes.
• Serve as the first point of contact for customer inquiries via phone, email, and chat.
• Troubleshoot issues and guide customers through effective software use and accounting practices.
• Document support resolutions accurately and clearly in our internal system.
• Provide consultation and support to prospective customers and assist the sales team with product-related inquiries.
• Manage assigned work tickets, research tasks, and special projects as directed.
• Lead training appointments ranging from Basic Training to more advanced software functions.
• Collaborate with internal departments (Training, Tech, Implementation, Sales) to support seamless customer experiences.
• Create and contribute to Knowledge Base articles for internal and customer use.
• Stay current on new features, products, and best practices to make informed recommendations to customers.

Requirements

• Strong customer service and communication skills, with the ability to explain complex topics in a simple, supportive way.
• Basic understanding of accounting and business operations.
• Comfortable working with people of varying technical proficiency.
• Proficiency with Microsoft Windows and Google Suite (Docs, Sheets, Gmail, etc.).
• Excellent written and verbal communication skills, with strong attention to detail
• Quick learner with the ability to adapt and apply new knowledge in real-time.
• Self-starter capable of working independently without direct supervision.
• Public speaking, training, or classroom experience is a plus.
• Familiarity with ERP software or the flooring industry is a bonus, but not required.

Benefits

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession with details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• We value work-life balance by offering generous time off