Junior IT Helpdesk Technician - Remote

Overview

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

In Short

• Provide Level 1.5 to Level 2 technical support for end-users (internal staff)
• Troubleshoot issues related to Office 365, Zendesk, printers, internet, VPN, and hardware
• Support Active Directory (password resets, group changes, account lockouts)
• Maintain accurate records in Zendesk
• Set up new devices (imaging, provisioning, software install)
• Collaborate with IT Implementation team during onboarding/setup
• Use remote support tools to assist users
• Monitor recurring issues and propose improvements
• Deliver excellent customer service in all interactions
• Join a powerful tech workforce and help us change the world through technology

Requirements

• 1–2 years in a Helpdesk or IT Support role (Tier 1 or mid-Tier 2)
• Strong troubleshooting skills with Windows OS and networking fundamentals
• Familiarity with Office 365 and Active Directory
• Experience using a ticketing system (ideally Zendesk)
• Remote support experience using tools like TeamViewer or RDP
• Strong English communication, both written and verbal
• Customer service mindset, empathetic, responsive, reliable
• Autonomous, able to take ownership of problems
• Basic scripting knowledge and understanding of SSO and MFA tools
• Knowledge of SharePoint file permissions

Benefits

• Professional development opportunities with international customers
• Collaborative work environment
• Career path and mentorship programs that will lead to new levels
• Contribute to shaping the data landscape within a dynamic organization
• Equal opportunity employer committed to diversity and inclusion