Service Team Coordinator - Remote - Call Center

Overview

The Service Team Coordinator is responsible for handling inbound customer service calls related to patient scheduling and inquiries, ensuring excellent customer service while supporting the initiatives of the ChenMed family of companies.

In Short

• Handle inbound customer service calls in a call center environment.
• Provide excellent customer service to patients.
• Document interactions using web-based technology.
• Collaborate with employees across multiple departments.
• Follow up with patients to ensure satisfaction.
• Maintain business relationships by providing accurate service.
• Respond to patient inquiries based on corporate care models.
• Meet department quality and productivity standards.
• Perform additional duties as assigned by management.
• Must reside in a state where the company operates.

Requirements

• High school diploma or GED equivalent required.
• Minimum of 2 years of customer service experience required.
• Experience in a call center or fast-paced medical setting preferred.
• Ability to meet quality assurance standards.
• Clear speaking voice in English is required.
• Experience with web-based CRM systems.

Benefits

• Comprehensive benefits package.
• Career development and advancement opportunities.
• Great work-life balance.
• Competitive compensation.
• Opportunity to make a difference in patients' lives.