IT Administrator - Remote (Mexico & South Africa)

Overview

We are seeking a skilled IT Systems and Atlassian Administrator to manage and support our technology infrastructure and collaboration tools. This role combines hands-on technical support with advanced configuration and administration of Atlassian products, ensuring seamless operations and optimized workflows across the organization.

In Short

• Configure and support laptops and other computer equipment
• Troubleshoot and resolve issues while providing concise and useful updates
• Respond to all calls/tickets within agreed SLAs, prioritizing work where necessary
• Install and configure applications
• Maintain and troubleshoot LAN / Wi-Fi network
• Administration of user accounts for various systems
• Provide remote connectivity support
• Documentation creation and maintenance
• Train employees on internal systems and computer
• Design, develop, and administer Atlassian products (Software, Service Desk, Confluence)

Requirements

• Proficiency in Microsoft Office software.
• Ability to work independently and manage multiple task assignments
• Articulate writing skills suitable for a business environment
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Self-motivated and able to work in a fluid, fast-paced environment
• Service desk administration (Jira or equivalent)
• Customer service oriented

Benefits

• Flexible and inclusive work environment
• Unlimited paid time off (known as MyTime)
• Regional holidays
• Opportunity to work from home
• Comprehensive benefits package based on region including medical, dental, vision, disability and life insurance, and retirement savings