Remote Bilingual Customer Support (Korean/English) - Music Streaming

Overview

Join our all-remote team as a Bilingual Customer Support Representative for a leading music streaming platform, where you will assist customers in both Korean and English.

In Short

• Work remotely from anywhere.
• Assist customers in Korean and English.
• Troubleshoot technical issues.
• Respond to inquiries via inbound messages.
• Complete language assessments in both languages.
• 40 hours per week required during orientation.
• Flexible production hours available.
• Must have a stable internet connection.
• Experience with simultaneous chats is a plus.
• Work with top brands in the music industry.

Requirements

• Fluency in Korean and English.
• Experience in customer support.
• Ability to handle multiple chats.
• Dedicated computer with Windows 11 or macOS.
• Access to a webcam or smartphone.
• Stable internet connection (minimum 25 Mbps).
• At least 8 GB of RAM.
• Willingness to install security software.
• Strong communication skills.
• Ability to work flexible hours.

Benefits

• Work remotely and set your own schedule.
• Engage with a diverse range of clients.
• Opportunity to work on exciting projects.
• Collaborate with a dynamic team.
• Equal opportunity employer.
• Comprehensive training provided.
• Access to ongoing support and resources.
• Flexible work commitments.
• Work with leading brands in the industry.
• Potential for growth and advancement.