Salesforce Lead - Production Support - Remote

Overview

The Salesforce Lead for Production Support at CLEAResult is responsible for ensuring the stability, reliability, and performance of the Salesforce platform in a production environment. This role involves leading incident triage, resolving complex issues, and mentoring team members.

In Short

• Lead incident triage and troubleshooting for Salesforce production issues.
• Resolve complex issues involving Apex, LWC, Flows, and integrations.
• Partner with Systems, Integration, and Security teams.
• Support releases, hotfixes, and production changes.
• Identify trends in support tickets and drive platform improvements.
• Mentor developers and support engineers on best practices.
• Perform Salesforce administration tasks.
• Communicate effectively with technical and non-technical stakeholders.
• Work in a fast-paced production environment.
• Must be authorized to work in the USA without sponsorship.

Requirements

• 8+ years of Salesforce experience, including production support.
• Strong hands-on experience with Apex, LWC, Flows, and Salesforce security.
• Experience supporting integrations and enterprise Salesforce environments.
• Proven ability to lead incident triage and Root Cause Analysis efforts.
• Excellent communication and problem-solving skills.
• Salesforce Administrator or Developer certification preferred.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave time.
• Paid Volunteer Time.
• Employee Recognition Program.
• Employee Assistance Program.
• Access to on-demand training courses.